Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of allkingsbay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C***c –
OK
L***e –
panier conforme à la description et de bonne qualité.
M***a –
Tal y como aparece en la foto. Estupendo
M***m –
Article super, comme sur la photo
N***n –
Correspond a la description, livraison dans les temps, testé et approuvé, (un peu déformé à l’arriver)
E***s –
comme la photo
F***r –
parfait il est magnifique
S***b –
Très beau
S***s –
очень красивая и стильная корзина. доставка очень быстрая! корзина не помялась. очень качественная
E***y –
Muy bonita.
A***r –
Корзина нормальная, есть маленькие косяки,но не критично. Пришла только маленькая, не подошла под кашпо.
E***a –
Me gusta mucho. La utilizo con una maceta y quedó perfecta.
Customer –
Отличная корзина, размер небольшой
P***i –
מהמם
A***a –
It is very Cool. Looks like on photos.
P***a –
Szybka dostawa. 2 tygodnie do Polski.
F***r –
parfait
M***i –
Bellissimo come in foto
G***e –
Заказ получила чуть чуть форму потеряла
V***n –
отличная корзина!
C***e –
parfait
H***m –
Wszystko suuper. I dobrze zapakowany. Przyszedł w niecale 3 tygodnie szybko
M***r –
Muy bien todo. Igual a la descripción
Z***s –
cute basket
T*** –
Excellent
D***S –
I love it. Thank You
L***E –
super produit conforme à la description
E***a –
Супер. Очень красивая
A***e –
Todo perfecto! Muy buena calidad
Customer –
Thank you! Very good quality! The item corresponds to the picture! A very fun decor item that stores quite some stuff in it! Thank you again and highly recommend the item/store!!!
S***s –
прекрасные корзины, беру второй раз, отзыв уже писала и фото прикрепляла. доставка очень быстрая, спасибо продавцу
N*** –
super content c est le 2ème que je commande. envoi rapide.
K***d –
Au top identique à la photo, livraison très rapide moins d’une semaine au parfait je recommande à 100 %
N***a –
Es genial, llego en perfecto estado y queda precioso en mi peluquería. Voy a comprar más
J***C –
Très bien
B***a –
Second one i have purchased ! Super fast shipping came in a month . Thanks
A***a –
корзинки очень классные! большие заказывала, такие и пришли! яркие, все целые, все как на картинке. я их сложила так, как мне нужно было под горшки. рекомендую! доставка чуть больше месяца в Москву.
I***p –
polecam, wszystko jak na zdj
A***o –
Love it! It’s super handy and beautiful. Will definitely buy again for presents
G***e –
top conforme
Customer –
Cesta muy bonita. Es tal cuál las fotos. La calidad es buena, las borlas están todas bien, no vienen deshilachadas ni nada por el estilo La utilizo de macetero en una escalera con más plantas. Esperando oteos maceteros similares que pedí y todavía no han llegado. El tiempo de envío fue el correcto y estimado. No tengo ninguna queja. Lo recomiendo este modelo.
Customer –
perfecto
R***n –
muy bonito y envio rapido.
Y***r –
J’adore ! Comme sur la photo
S***a –
precioso
B***e –
precioso, igual q en la foto
L***o –
Es tal y como se muestra en la pagina, pensaba que era un poco mas grande pero esta bien de tamaño y tardó poco en llegar.
R***r –
Симпатичная корзина!
I***e –
Merci
M***A –
Muy bonito
A***a –
como na foto
J***r –
Joli panier
A***r –
Perfekt !!!!!! 🙂
E***e –
ok
P***a –
bardzo ładna
F***r –
Koszyczki super. Bardzo mi się podobają. Przyszły dosyć szybko. Polecam.
F***r –
vraiment super bien. Manifique!!!
Customer –
envío muy rápido. producto tal cual se describe. recomiendo vendedor 100%
5***r –
Perfecto, igual a la foto. Muy contenta con la compra. Compre la L y cabe una maceta de tamaño normal, mediana
J***a –
Быстро все отправили. Качество хорошее. Пришло все целое, без повреждений. Буду заказывать еще!
P***l –
Muito bonito. Igual à fotografia
E***l –
recibido en 10 días y en perfecto estado, igual que la imagen.
O***s –
Très contente de mon achat, arrivé en parfait état et assez rapidement
R***t –
la cesta es súper bonita u de calidad
R***z –
Thank you! It’s perfect
A***a –
товар соответствует описанию. товар очень понравился. посылка пришла быстро недели за 2. буду ещё у этого продавца заказывать.
O***n –
ממש יפה הגיע מהר הזמנתי עוד
F***a –
génial
Customer –
preciosa cesta, rapidez en el envío, recomiendo 100%
A***i –
merci
E***z –
Muy bonito.
O***o –
Schöner kleiner Korb. Riecht anfangs streng, verfliegt aber schnell
Customer –
Спасибо продавцу за быструю доставку. корзинка понравилась.
M***s –
Precioso